Customer Support Executive

Web Jeevan is seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team. In this role, you will be the first point of contact for our valued clients, ensuring their queries and concerns are resolved promptly and professionally. Your primary goal will be to deliver exceptional customer service, fostering long-term relationships and enhancing customer satisfaction. If you are passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with a leading company.

Roles and Responsibilities

• Responding to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Troubleshooting issues by identifying problems and providing effective solutions to meet customer needs.
• Maintaining customer records by updating account information and documenting interactions in our CRM system.
• Collaborating with teams to resolve complex issues and escalate concerns when necessary.
• Providing product knowledge to customers, explaining features and benefits to enhance their experience.
• Ensuring customer satisfaction by following up on resolved issues and gathering feedback for continuous improvement.
• Adhering to company policies and procedures to maintain a consistent and professional support experience.
• Monitoring customer trends to identify recurring issues and suggest improvements to products or services.
• Training new team members on support protocols and best practices as needed.
• Contributing to team goals by meeting performance metrics such as response time and resolution rates.

Qualifications and Skills

• Education: A bachelor’s degree in any discipline or equivalent work experience.
• Experience: A minimum of 6 months in a customer support or related role.
• Communication skills: Excellent verbal and written communication skills to interact with clients effectively.
• Problem-solving: Ability to analyze issues and provide creative, efficient solutions.
• Technical proficiency: Familiarity with CRM software, helpdesk tools, and basic computer operations.
• Team player: Ability to collaborate with cross-functional teams to achieve common goals.
• Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks.

Job Type

Full-time / Part-time / Contract

Experience

A minimum duration of 6 months is mandatory.

Written by Web Jeevan

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