Chatbot / AI Support Specialist

Web Jeevan is seeking a skilled and enthusiastic Chatbot / AI Support Specialist to join our innovative team. In this role, you will design, implement, and maintain cutting-edge chatbot solutions to enhance customer experiences. You’ll collaborate with cross-functional teams to deliver seamless AI-driven support, troubleshoot technical issues, and optimize user interactions. This position offers an exciting opportunity to work with advanced AI technologies, contribute to transformative projects, and grow within a dynamic company dedicated to pushing the boundaries of customer service excellence.

Roles and Responsibilities

• Designing and developing intelligent chatbot systems using platforms like Dialogflow, Microsoft Bot Framework, or similar tools.
• Implementing AI solutions to handle customer inquiries, automate responses, and escalate complex issues to human agents when necessary.
• Collaborating with developers and product teams to integrate chatbots with existing systems, including CRMs and e-commerce platforms.
• Monitoring and analyzing chatbot performance metrics to identify areas for improvement and optimize user satisfaction.
• Troubleshooting technical issues related to chatbot functionality, ensuring minimal downtime and quick resolution.
• Training AI models to improve natural language understanding and response accuracy over time.
• Providing technical support to end-users, addressing their concerns and ensuring a smooth interaction with AI systems.
• Documenting processes and maintaining detailed records of chatbot configurations, updates, and issue resolutions.
• Staying updated on the latest AI and chatbot technologies to recommend innovative solutions for Web Jeevan’s clients.
• Ensuring compliance with data privacy regulations, such as GDPR, while handling user data.

Qualifications and Skills

• Technical expertise in chatbot development platforms (e.g., Dialogflow, Rasa, or Microsoft Bot Framework).
• Proficiency in programming languages like Python, JavaScript, or Java, with experience in AI/ML libraries.
• Understanding of NLP (Natural Language Processing) and its application in conversational AI.
• Problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication skills to interact with team members and explain complex technical concepts to non-technical stakeholders.
• Experience in customer support or a related field, with a focus on improving user experiences.
• A minimum of 6 months of relevant experience in chatbot development or AI support roles.

Job Type

Full-time / Freelance / Part-time / Contract

Experience

A minimum duration of 6 months is mandatory.

Written by Web Jeevan

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